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Refund Policy

A Legal Disclaimer

  • Health Disclaimer: Products sold by THC Supply Co. have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease.

  • No Medical Advice: All information provided on our site, packaging, or by our staff is for educational purposes only and is not medical or legal advice.

  • Compliance Responsibility: It is the customer’s responsibility—retail or wholesale—to know and comply with all local, state, and federal laws regarding the purchase, possession, resale, and use of hemp-derived products.

  • Age Restriction: Products are intended for adults 21+ only. Keep out of reach of children and pets.

  • Use at Your Own Risk: By purchasing and/or reselling our products, you acknowledge that THC Supply Co. is not responsible for any side effects, health concerns, resale issues, or legal consequences.

  • Wholesale Liability: Wholesale buyers assume full responsibility for resale compliance in their jurisdiction, including tax collection, age verification, and retail marketing.

  • Third-Party Content: THC Supply Co. is not responsible for the accuracy or content of external websites, suppliers, or third-party materials referenced.

Refund Policy

At THC Supply Co., we are committed to providing high-quality products and service. Due to the nature of our products, all sales are considered final, with limited exceptions outlined below.

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1. Retail (Consumer) Orders

  • Final Sale: All retail purchases are final. We do not accept returns for reasons of personal preference, opened items, or unused inventory.

  • Damaged or Defective Products: If an item arrives damaged or defective, you must notify us within 7 calendar days of delivery. We may request photo documentation or return of the product before issuing a replacement or store credit.

  • Shipping Errors: If you receive the wrong item, contact us within 7 calendar days so we can correct the order at no cost to you.

2. Wholesale Orders

  • Final Sale: All wholesale orders are final once shipped. No returns or buy-backs will be accepted on unsold inventory.

  • Defective or Incorrect Items: Wholesale customers must inspect shipments upon receipt and report discrepancies or damages within 5 business days of delivery.

  • Resolution: Approved claims may result in replacement products, account credit, or partial refund, at our discretion.

3. Return Process

If your return or refund request meets the criteria above:

  1. Contact us at orders@texashcvs.com or (512) 826-9690 within the time window.

  2. Provide your order number, description of the issue, and photos if applicable.

  3. Once approved, we will issue a Return Authorization (RA). Unauthorized returns will not be accepted.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

  • Shipping charges from the original order are non-refundable.

5. Refund Timeline

  • Refunds or credits (when approved) will be processed within 7–10 business days after the returned product is received and inspected.

  • Refunds will be issued to the original payment method unless otherwise agreed.

6. Exceptions

  • Clearance, promotional, or discounted items are non-refundable and cannot be exchanged.

  • Products showing signs of tampering, misuse, or alteration will not be eligible for return or refund.

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For refund or return requests, contact our support team:

Email: orders@texashcvs.com
Phone: (512) 826-9690

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